G2, the world’s largest tech marketplace for business software reviews has officially announced Juphy as a “High Performer” in the Social Customer Service Category within the Winter 2021 reports.
I can’t describe how incredibly proud I am of our team and the hard work we’ve all been putting in to achieve this. We see this as a huge accomplishment for Juphy as we only launched 8 months ago and managed to significantly compete with well-established players in the industry.
I am particularly happy to see that our users love using Juphy and trust in the bright future of our product. Based on the reviews:
- We strikingly ranked as the 5th best company in the implementation index, outshining even market leaders such as Zendesk, Zoho Desk, and Salesforce which all have over $2 billion in market valuations.
- 90% of users rated Juphy above the industry average in “Quality of Support”
- 96% rated Juphy above the industry average in “Ease of Use and Ease of Admin”
- 93% of users said they’d recommend Juphy and believes that our product is going in the right direction
Because of their incredibly valuable feedback, G2 presented Juphy with the following awards this winter:
- High Performer in Social Customer Service Winter 2021
- High Performer in Asia Pacific Winter 2021
I would like to take this opportunity to thank all of our users who reviewed Juphy on G2. Their feedback is extremely valuable to us as we have continuous improvement in the heart of our company culture. You can expect this great team to get better and better in everything we do :) Now we can’t wait to roll out our new features in 2021 and help more SME’s grow by providing better, simpler, and faster customer support!
In my next Medium post, I will write about the strategies which helped us to achieve this success in G2 rankings in a very short period. So stay tuned 🤞🏻
Juphy enables businesses to speed up their customer support process by bringing all real-time social messages and emails into a single platform. Teams can easily collaborate and manage all social mentions, reviews, comments, and direct messages through Juphy’s dashboard, and measure their customer support performance with actionable, easy-to-read reports based on their customer interaction data.
If you would like to learn more, please visit our website: https://www.juphy.com/ and take a look at some of the greatest reviews from our users from the following link: